There are several possible reasons:
Here are some helpful tips to ensure you have a good viewing experience:
As the World Cup content requires special encryption, only a selected list of devices and operating systems are enabled to stream both live and on-demand content. Please refer to the table in Q2 for the complete list of devices and models.
For subscribers who wish to access World Cup content on their Smart TVs, they can only watch it on Samsung Smart TV Tizen models manufactured in 2016 and later. Please click here for the list of specific Tizen models.
Alternative ways to watch on a TV screen include connecting to Apple TV or Chromecast, or connecting your TV to an internet browser on a computer using an HDMI cable.
Streaming issues, e.g. black screen or freezing images, occur when the device clock and the actual time is not synchronised. For an optimal viewing experience, please synchronise your computer clock with the time on website http://time.is.
Here’s how to synchronise your computer clock:
Toggle allows each user to watch up to 2 live streams on any of 5 compatible devices.
We recommend users to clear the device list entirely and sign in to the device again. To clear your device list, please sign in to your account at www.toggle.sg and go to “My Account”. Thereafter, sign out and into your account again to start streaming. .
Device or app memory cache could be another reason why a black screen is seen on a compatible device with supported operating systems. To address caching issues, users can stop the Toggle app from running in the background through a few simple steps:
|Samsung Smart TV Tizen models (2016 and later)|
If having performed the above and issues still persist, please uninstall & reinstall the Toggle app.
The live matches on the World Cup channels require special encryption that are only supported by certain devices and operating systems, which are listed in this table.
|Samsung SMART TV
Only Samsung Smart TVs manufactured after 2016, on the Tizen platform. Please click here for the list of specific TV models.
Gen 4 and above
|Chromecast/Chromecast built-in TVs
|Smartphones and tablets|
We recommend downloading the Toggle app on iOS versions 9 and above.
We recommend downloading the Toggle app on Android versions 5.0 and above.
|Laptops and desktop computers|
You can watch on TV by connecting to Apple TV or Chromecast, or connecting your TV to an internet browser on your computer using a HDMI cable.
As Toggle uses internet technologies to deliver content, you may experience interruptions and buffering depending on the internet speed or network conditions. You may want to check your internet broadband connection or WIFI, and reduce the number of devices that are concurrently using the same internet connection.
To ensure good streaming experiences, we are recommending:
As Toggle uses internet technologies to deliver content over the Internet, there may be latency issues when compared with broadcast TV delivery.
As the World Cup channels require special encryption, it is only available via compatible devices detailed in Q2.
This could be due to the number of devices that are currently registered to your account. Please remove all devices listed in your account by following the following steps;
The 2018 FIFA World Cup Russia™ is scheduled to take place from 14 June to 15 July 2018.
Mediacorp offers the best action, insights and stories of the 2018 FIFA World Cup Russia™ via Toggle and oktoSports:
Catch-up of all 64 games will be uploaded on Toggle within 2 hours from the end of each match, and available for subscriber viewing for 30 days.
No, the World Cup live and on-demand content is NOT available for viewing outside of Singapore, including VPN connections.
The opening, five group stage matches, two semi-finals, and the final are available for free.
Subscription for the Toggle 2018 FIFA World Cup Russia™ Pass is at $112.35 (w/GST) till 15 July 2018. To enjoy an even lower subscription price, just sign up for a 24-month Toggle Prime plan at the promotional price of $159 (U.P. $237.60), and you can get all 64 matches at just $79.90!
There is no contract for the Toggle 2018 FIFA World Cup Russia™ Pass.
However, if you choose to purchase the 24-month Toggle Prime plan at the promotional price of $159 (U.P. $237.60), no refund will be given for early termination of Toggle Prime.
We understand that football fans will not want to miss a single moment of the World Cup. Hence, you will be able to watch two different World Cup channels on two compatible devices at the same time.
Yes, you can watch the same World Cup channel on two devices. The two devices can be similar, for example two TVs. Or you can watch on two different devices, such as a TV and a smartphone.
Recurring payment of $9.90/month or prevailing rates applies from the 7th month onwards for Toggle Prime.
The Club TV Pass is only valid for 12 months and will not be automatically renewed at the end of the term.
Yes you can. We would encourage you to sign up for the 24-month Toggle Prime plan at the promotional price of $159 (U.P. $237.60) and get the Toggle 2018 FIFA World Cup Russia™ Pass at only $79.90.
Alternatively, you can purchase just the Toggle 2018 FIFA World Cup Russia™ Pass and we will offer you a free 6-month Toggle Prime plan.
The free Toggle Prime plans will be added on to your current subscription.
Yes you can. There are no restrictions on who can subscribe to the Toggle 2018 FIFA World Cup Russia™ Pass.
To watch the matches on Toggle, you will need to subscribe to the Toggle 2018 FIFA World Cup Russia™ Pass.
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